Help Center

HOW MANY AM I ORDERING?

Insert sets are sold individually. You will see on each insert/set description that "qty 1 = X number of inserts" along with which inserts are included. For instance, if that week's set is 1 SmartSource and 1 Save, ordering a quantity of 1 would get you 1 SmartSource and 1 Save.

Clipped coupons are sold in sets of 10 so ordering a quantity of 1 on the clipped side would get you 10 of the coupon or strip pictured.

CAN I PREORDER INSERTS?

Yes, I do sometimes offer pre-order inserts. These will be very clearly marked/described as preorders and the product description will indicate on what date they will begin to be shipped or when they will be available for pickup.

WHEN DO YOU POST NEW INSERTS?

Local (Atlanta, GA) sets are typically posted on Fridays.

Early-release inserts are posted as they become available to me so there is not necessarily a certain day of the week that these are posted.

If you want to be the first to know about newly posted items, join my Telegram chat here or join my Facebook messenger chat here.

WHAT DOES "NOX" MEAN?

A NOX coupon is a coupon that "never expires". NOX stands for no expiration or non-expiring.

There is an expiration date printed on the coupon but the barcode is setup without an expiration date embedded in it. This means that the coupon will scan forever. This DOES NOT mean that all stores/cashiers will accept these coupons. It simply means that they will SCAN forever. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

I Clip, You Save accepts the following methods of payment:

CashApp: $iclipyousave

Chime: $iclipyousave

Facebook Messenger Pay: megan.kelly.iclipyousave 

Google Pay: iclipyousaveonline@gmail.com

Venmo: @iclipyousave (be sure NOT to select the "Paying for a good or service" option. Payments submitted using the goods/service option will be refunded, less any applicable Venmo fees, and the related order will be canceled.)

Zelle: admin@iclipyousave.com

When submitting payment, type ONLY the numbers or letters of your order/confirmation number in the payment notes. Payments containing improper notes will be refunded & those orders are subject to cancellation. 

HOW DO I PAY FOR MY ORDER?

You will be provided with payment instructions at checkout and via email once you submit an order. I Clip, You Save currently accepts CashApp, Chime, Google Pay, Venmo, Zelle & Facebook Messenger Pay.

I do not process payments directly on the website. You will be directed to visit one of the payment apps/websites listed to submit payment after your order has been submitted.

DID YOU RECEIVE MY PAYMENT?

I send email confirmation once I have received and applied a payment to your order. Please note that I am not always able to confirm payments immediately upon receipt but payment confirmation WILL be sent as soon as your order is marked as paid.

You will also receive an email if a payment HAS NOT been received for your order or if your payment is being returned for failure to follow all instructions. 

The best way to ensure your payment is received & your order is processed in a timely manner is to READ & FOLLOW ALL INSTRUCTIONS provided for payment.

WHAT IS YOUR REFUND POLICY?

Refunds not related to pre-shipment issues are only issued under the following circumstances:

• The coupons mailed were not what you ordered. If the entire order is incorrect, you will be issued a full refund (including postage/shipping). If a portion of the order is incorrect, you will be issued a partial refund for the incorrect items (excluding postage/shipping).
• Coupons ordered are no longer available (NLA). If the entire order is NLA, you will be issued a full refund (including postage/shipping). If a portion of the order is NLA, you will be issued a partial refund for the NLA item(s) (excluding postage/shipping).
• If you receive a refund, please check your email for an explanation. Refunds issued prior to shipment are typically due to issues with the payment or payment notes. Please refer to the follow-up email for why you were refunded and what you can do to ensure that your order is successfully processed.

Refunds will not be issued for lost, stolen, delayed or damaged mail.

Refunds will not be issued if the item(s) ordered & received are expired.

Refunds will not be issued if the address provided is incorrect or incomplete – please review ALL of your order & contact information carefully before submitting your order. We create labels & envelopes directly from our order database and orders are mailed to the address EXACTLY as it is provided at checkout.

WHERE DO YOU SHIP FROM?

Stockbridge, GA (metro Atlanta, zip code 30281)

WHEN WILL MY ORDER SHIP?

All orders are shipped within 2 business days of payment. Most orders are shipped within 1 business day of payment.

WHAT SHIPPING OPTIONS DO YOU OFFER?

I Clip, You Save offers several shipping options for clipped orders. Whole insert orders will always be sent via USPS Priority Mail.

1. USPS First Class Mail (letter) - This is how most people choose to have their clipped orders shipped. This is the least expensive option but does not offer any tracking or insurance. This is an envelope with a stamp - just like a regular letter.
2. USPS First Class Package - This is a great option for clipped buyers who want to be able to track their orders but don't want to pay for express service. This option does not offer insurance or expedited delivery times but does come with tracking. This is a padded envelope. This option or Priority Mail will be the only options available for clipped orders over a certain subtotal or over a certain weight. 
3. USPS Priority Mail - This is typically (but not guaranteed) a 2-3 business day delivery and includes tracking and insurance.

Please note that "typical" delivery windows stated above are completely dependent on USPS and are not guaranteed by I Clip, You Save. 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Mail transit times are completely dependent on the shipping carriers. 

Standard first-class letters & packages can take anywhere from 2-15 business days to arrive. Priority mail is typically a 2-3 business day delivery timeframe.

I highly recommend all customers sign up for the free Informed Delivery service here.

HOW DO I TRACK MY ORDER?

If you chose a shipping option with tracking, click the "View Your Order" button in your shipment confirmation email to retrieve your tracking number. 

I highly recommend all customers sign up for the free Informed Delivery service here.